FICA Consultant — Exciting Ultimate Role

FICA Consultant Position at Hello Group

Closing Date: 2026/12/27

Reference Number: RAS260928-1

Job Type: Full Time

Experience Level: Entry Level

Workplace Type: On-site

Location: Die Hoewes, Centurion, Gauteng, South Africa

Job Category: Finance

Company Overview

Hello Group is a South African company dedicated to creating innovative integrated consumer and business services for migrant and marginalized communities. Our goal is to provide low-cost, easily accessible, and simple financial solutions, all supported by advanced technology.

What Hello Group Offers

• Onsite Barista – Because life’s too short for bad coffee!
• Exciting Team Events – Work hard, play harder!
• Teambuilding Activities – Get to know your teammates beyond the screen!
• A Culture That Feels Like Family – No corporate robots here—just real people doing great things!
• A Top-Notch Office Space – Where inspiration meets innovation.

Duties and Responsibilities

• Conduct customer onboarding verification checks.
• Review and verify customer identification documents and supporting documentation.
• Ensure customer information is complete and accurate before onboarding.
• Conduct sanctions, PEP, and other required screening checks.
• Review screening results and escalate potential matches to the relevant Compliance team member.
• Identify missing, expired, or inconsistent customer documentation and request the required information.
• Respond to and assist with FICA/KYC-related queries from customers and internal teams.
• Assist with resolving onboarding and verification queries.
• Maintain accurate records of verification checks and supporting documentation.
• Ensure all verification checks are completed within the turnaround times.
• Escalate any unusual, high-risk, or potentially non-compliant customer information to the Compliance Manager.
• Assist with general administrative duties within the Compliance/FICA function.

Minimum Requirements

Skills & Competencies

• Strong attention to detail.
• Good administrative and organizational skills.
• Ability to identify discrepancies and missing information.
• Good communication and query resolution skills.
• Ability to work accurately and meet deadlines.
• Ability to handle confidential customer information.

Qualifications & Experience

• Matric certificate (Grade 12).
• Relevant qualification in Compliance, Finance, Law, or a related field is advantageous.
• Previous experience in FICA, KYC, customer onboarding, or financial services is a plus.
• Good computer skills, including Microsoft Office.
• Good attention to detail.
• Strong written and verbal communication skills.

How to Apply

Applications close on 27 December 2026. Apply before the closing date to avoid missing this opportunity.