Technician CCTV and Alarm – West Coast

Job Title: Technician CCTV and Alarm

Reports To: Technical Manager

Qualification & Experience

• Matric or equivalent
• Minimum 5 years’ experience as an alarm technician
• Extensive programming, wiring, installations, and fault-finding experience

Job Requirements & Other Attributes

• Valid driver’s licence essential
• Must be PSIRA registered (Grade C)
• Sound knowledge of DSC, FBI, CADDX, IDS, Paradox, and Telecom systems
• Knowledge of CCTV, Intercom systems, and access control advantageous
• Able to work standby as required

Internal Clients

• Installations
• Servicing
• Investigations
• Operations
• Technical Trainer

External Clients

• FADT customers
• Suppliers

Duties (Technical)

• Perform alarm installations as per quotation
• Program alarm panels/systems as per specifications
• Issue clients with quotes on site for additional equipment if necessary
• Plan the cable runs with the wireman
• Obtain customer codes before attending calls daily and when on standby
• Complete handovers
• Complete invoices and job cards after every installation
• Provide feedback to Manager/Supervisor and Call Centre upon completion of a call

Performance Standards (Technical)

• Ensure that installation corresponds to Sales Rep’s quotation
• Ensure that alarms are programmed according to FADT prescribed standards
• Ensure that the correct details are quoted
• Adhere to SHE requirements at all times
• Ensure that the correct customer details are obtained prior to attending calls
• Ensure that handovers, invoices, and job cards are completed accurately and within prescribed standards
• Ensure timely feedback is provided to the relevant parties

Duties (General)

• Download cites every morning
• Keep stock up to date and assist storeman with stock take
• Keep the company vehicle clean
• Submit petrol slips

Performance Standards (General)

• Ensure that stock is up to date at all times and report any discrepancies
• Ensure that the company vehicle is clean at all times
• Ensure petrol slips are submitted weekly

Competencies (Technical & Behavioral)

• Action Oriented
• Priority setting
• Customer Focus
• Planning
• Interpersonal savvy
• Approachability
• Functional/Technical Skills
• Delegation
• Informing

We reserve the right not to make an appointment to any advertised position. Preference is given to existing employees, and the choice made is purely on merit. Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on the continuous development of our human capital as the key resource to our success in the markets in which we participate.

If you are not contacted regarding this position within 10 working days from the closing date, please consider your application unsuccessful.

How to Apply

Applications close on 11 December 2026. Apply before the closing date to avoid missing this opportunity.