Skills Trainer – Captive Markets

Introduction

The Skills Trainer – Captive Markets is responsible for delivering world-class training within the Brands. The role ensures that the culture, ethics, core values, and standards are communicated effectively to all new and existing Franchisees and their staff.

Duties & Responsibilities

• Perform administrative tasks related to the training role as required.
• Assist in ensuring Training Restaurants meet the necessary standards for training.
• Provide daily feedback to the business on activities from the previous day.
• Help facilitate Front of House (FOH) and Back of House (BOH) workshops and skills development sessions.
• Assist with Skills Assessments and maintain documentation for restaurant staff.
• Provide ongoing in-store training and refresher training as needed.
• Support Franchise Managers with in-store training requests, including overnight assistance when necessary.
• Conduct store visits to provide practical coaching, accommodating the operating hours of specific restaurants, including weekends.
• Assist during store openings and follow up post-opening concerning status and refresher training requirements.
• Update all training manuals with relevant information.
• Maintain training status updates on SharePoint.
• Keep abreast of Brand requirements and specifications.
• Hold weekly feedback meetings with the Operations Team regarding status per outlet.
• Compile a monthly training calendar and schedule appointments accordingly.
• Liaise with the Administrator to organize accommodation/travel bookings and ensure travel vouchers are accurate.
• Assist the menu developer with new product development and training prior to the launch of new menus.

Desired Experience & Qualification

• Minimum of Matric qualification.
• A related tertiary qualification would be an advantage.
• At least 3 years of experience in the Food Service Industry.
• A minimum of 5 years’ experience driving relevant initiatives.

How to Apply

Applications close on 15 November 2026. Apply before the closing date to avoid missing this opportunity.