Customer Service Agent

Join Our Customer Service Team!

If you are looking for a role that will challenge your excellent customer service skills, we have the perfect opportunity for you. We are seeking vibrant, energetic, and driven individuals to become part of our contact centre team serving an international client.

Our expert trainers are eager to provide you with all the knowledge you need before you hit the floor!

Job Description

• Moderate customer reviews and respond to email queries in English.
• Meet or exceed quality and productivity goals assigned by management.
• Demonstrate clear and polite written and oral communication.
• Maintain a positive and professional demeanor while portraying the company positively.
• Show appropriate sense of urgency for review moderation, email responses, and service levels.
• Follow company policies and processes to process customer requests correctly.
• Utilize departmental resources, policies, and procedures effectively.
• Use customer service tools to provide accurate responses and exceptional customer experiences.
• Escalate customer issues appropriately and demonstrate timely, accurate, and professional service.
• Communicate system and process issues and customer feedback trends to management actively.
• Exceed customer expectations by going above and beyond.
• Perform all other duties as assigned.

Requirements

• Grade 12 or NQF Level 4 qualification.
• Criminal and credit clear.
• Strong command of the English language; proficiency in French is a plus.
• Fluency in English, both written and verbal, suitable for an international client.
• Willingness to work evening shifts and weekends.
• Exceptional customer service experience.
• At least 6 months of call centre experience.
• Previous international call centre experience for at least 6-12 months is highly advantageous.

Apply now to join our dynamic team!

How to Apply

Apply as soon as possible to avoid missing this opportunity.