Customs Bureau Clerk

Who is DHL Global Forwarding?

DHL Global Forwarding (DGF) is a key part of the DHL Group, which employs over 580,000 people worldwide. DGF consists of around 31,000 freight forwarding experts across more than 190 countries, including approximately 1,000 in the UK alone, spread over 15 sites. We have been experts in freight forwarding since 1815, specializing in Air, Ocean, and Rail Freight.

We pride ourselves on our diverse shipping capabilities, having transported everything from brown bears to aircraft engines, lifesaving medicines, and luxury cars. We’re also honored to partner with renowned global sporting events, movie franchises, and music tours.

Our people are central to our operation, and we are committed to developing our Forwarders through our Certified International Forwarder (CIF) program.

Our Values

Every day, we are guided by our core values:

• Passion
• Entrepreneurship
• Excellence
• Teamwork

DHL Global Forwarding is recognized as a Top Employer and a Great Place to Work. We are dedicated to providing excellence in our services.

We promote an open and honest feedback culture grounded in respect and results, ensuring that diversity, equity, inclusion, and belonging are embraced while maintaining our integrity and compliance.

Role Overview

As a Customs Bureau Clerk, you will:

• Liaise with customers to coordinate customs entries for the shipment of goods, including full declarations for imports and exports, transition declarations (T1’s), and CFSP frontier and supplementary declarations as required.
• Provide timely information to customers, freight forwarders, hauliers, and internal stakeholders to promote excellent customer service and engagement.
• Ensure all documentation is completed according to timelines and process requirements.
• Manage critical requirements and resolve problems within processing timelines.
• Maintain both electronic and hard copy customs entry files for certification and documentation.
• Handle queries from the Global Service Centre (GSC) and ensure compliance with HMRC and UK Government responses on declarations.
• Prepare and process customs entries using systems such as Cargowise, CNS, and Destin8.
• Liaise with HMRC, port authorities, and internal teams for smooth and compliant clearances.
• Manage various procedures such as Home Use, Temporary Admission, T1 transit, CFSP, and Export Declarations.
• Classify goods according to the UK Global Tariff, ensuring accuracy and documentation completeness.
• Advise clients on customs requirements and assist with queries or post-entry corrections.
• Stay updated on UK customs regulations and legislative changes.
• Ensure all actions comply with the DPDHL Code of Conduct and other compliance requirements, such as anti-corruption.
• Contribute to the First Choice continuous improvement program.

Skills and Experience Required

• Strong IT skills
• Effective communication abilities
• Excellent telephone manner
• Strong organizational and planning skills

Benefits

• Competitive salary
• Generous holiday entitlement
• Eligibility for Employee Incentive Bonus Scheme
• Pension scheme including life assurance
• Access to a professional employee assistance and wellbeing program
• Comprehensive package of voluntary benefits, including discounts on retail, entertainment, gym memberships, cycle-to-work schemes, and contributions to eye care costs
• Training and development opportunities with a strong focus on internal promotion

Shift Pattern

Night shift (4 days on, 4 days off)

Reports to: Customs Manager

Due to our business nature, we are regulated by the Civil Aviation Authority (CAA). As such, all applicants must provide a full five-year employment history upon receiving an employment offer and will undergo a criminal record check.

What’s Next?

If you would like to be considered for this position, please apply via our careers website with a copy of your CV outlining your experience and suitability for the role.

About DHL

DHL is a leading global brand in the logistics industry. Our DHL divisions offer an unrivaled portfolio of logistics services, including:

• National and international parcel delivery
• E-commerce shipping and fulfillment solutions
• International express, road, air, and ocean transport
• Industrial supply chain management

We connect people and businesses securely, facilitating global sustainable trade flows. Our workplace culture emphasizes personal commitment to our customers, each other, our communities, and the environment. We reward excellence and nurture the talents of our employees, allowing for career development in various areas or divisions, including opportunities in different countries.

We are dedicated to fostering a respectful workplace that emphasizes results. We welcome diverse talent from various backgrounds—regardless of gender, disability, nationality, ethnicity, social background, religion, beliefs, age, sexual orientation, or identity. This diversity enriches our workplace, fuels our success, and helps us deliver excellence.

By submitting your application, you consent to DGF UK processing your personal data for recruitment and selection purposes in accordance with the UK GDPR and Data Protection Act 2018. For more information on how we use your data, please refer to our Privacy Policy.

How to Apply

Apply here