Talent Pool: Service Consultant

Job Opening: Talent Pool – Service Consultant

Closing Date: 2026/11/29

Reference Number: MMH260222-6

Position Type: Temporary

Role Family: Client Services

Cluster: Momentum Health

Remote Opportunity: None

Location: Sandton, Gauteng, South Africa

Introduction

Momentum Health Solutions, a part of Momentum Metropolitan Holdings, delivers sustainable and integrated health solutions tailored to meet diverse client needs. We foster a culture of innovation and aim to maximize lifetime client value by leveraging unique insights and a defined set of health capabilities.

Role Purpose

The Service Consultant will:

• Provide professional service through various communication channels including inbound calls, emails, and walk-in interactions.
• Respond to client needs, concerns, and complaints in alignment with Service Level Agreements (SLAs), legislative, and compliance requirements.
• Engage efficiently with clients to resolve queries promptly as per service standards.

Requirements

• 2-3 years of experience in a call centre or client service environment.
• Proven knowledge of customer service principles and practices.
• Exposure to the insurance industry is preferred.

Duties & Responsibilities

Internal Process

• Engage with clients and/or intermediaries to resolve queries professionally within SLAs.
• Take ownership of complaints, ensuring timely and effective resolutions.
• Provide clients with necessary information and documentation per policy guidelines.
• Capture and update client information accurately on relevant systems.
• Complete all administrative and reporting tasks within agreed timelines.
• Adhere to legislative and compliance requirements throughout the service process.
• Identify and report on process and system failures to enhance client experience.

Client Engagement

• Investigate client queries and ensure timely feedback.
• Escalate queries to appropriate departments as needed.
• Provide accurate information and advice to ensure appropriate after-sales services.
• Generate regular reports on service delivery against SLAs and customer targets.
• Build and maintain relationships with clients and stakeholders.
• Make recommendations to improve client service and ensure fair treatment.
• Contribute to a culture that promotes rewarding relationships and exceptional client service.

Team Collaboration

• Foster productive working relationships with peers and stakeholders.
• Participate in change initiatives positively.
• Continuously develop expertise in professional and legislative knowledge.
• Contribute to innovation through new ideas.
• Take ownership of personal career development.

Financial Contributions

• Contribute to the financial planning process.
• Identify opportunities to enhance cost-effectiveness and operational efficiency.
• Manage financial and company resources responsibly.
• Provide input into risk identification processes.

Competencies

Talent pool

How to Apply

Applications close on 29 November 2026. Apply before the closing date to avoid missing this opportunity.