Waterpark GRO- Seasonal

Job Details

Job Reference Number: SI-1260

Department: Other Ops: Waterpark

Business Unit: Hotel/Catering/Hospitality/Leisure

Job Type: Temp

Positions Available: 7

Salary: Market Related

Career Opportunity

Are you ready to take the next step in your career? We are looking for dynamic and driven individuals to join our team as Waterpark GRO – Seasonal. This is an exciting opportunity to contribute to a growing and innovative environment where your skills and ideas will be valued.

Job Description

The Waterpark GRO is responsible for providing exceptional, personalized customer service to guests on arrival and throughout their stay in the hotel, ensuring a memorable experience.

Work Conditions and Special Requirements

• Able to work shifts that meet operational requirements
• Physically able to move around as per job requirements
• Open attitude to perform similar functions in alternative outlets as needed

Core Behavioral Competencies

• Dealing with Customers
• Problem Solving
• Developing Relationships
• Checking
• Collecting Information
• Verbally Informing
• Team Cooperation

Technical / Proficiency Competencies

Knowledge:

• OE usage and storage
• Waterpark, Operations and Hotel Product Knowledge (facilities and activities)
• Communication Skills

Skills:

• Basic PC Skills
• Basic Knowledge of Opera

Key Performance Areas

Customer Service Preparation

• Identify issues regarding the Waterpark’s appearance and functioning of equipment
• Check overall cleanliness of the Waterpark
• Check and restock information brochures
• Review daily arrival and VIP lists to understand special requirements
• Assist in preparing and distributing welcome/VIP amenities
• Be familiar with Waterpark facilities, promotions, and activities

Service Execution

• Greet all guests warmly and treat them with respect
• Provide professional service standards and solutions to inquiries
• Assist in checking in VIP guests at the Waterpark
• Escort guests to VIP section and explain facilities
• Attend promptly to customer inquiries and assist with their needs
• Assist with answering the telephone at the concierge desk
• Handle guest complaints and escalate when necessary
• Log daily activities for the next person on duty
• Maintain proper decorum at all times
• Promote and upsell Waterpark facilities and surrounding areas

Stakeholder Relationship Management

• Communicate updates to the business unit regarding special requests
• Build effective internal relationships for synergy in guest experience
• Follow up with internal departments to ensure timely guest request fulfillment

Job Complexity

Planning

Planning is generally performed on a daily to weekly basis, adhering to set policies, procedures, and internal controls.

Decision Making

• Interprets customer requirements in terms of available services
• Makes decisions within limits of authority
• Considers facts, options, and possible outcomes prior to making decisions
• Works independently and focuses on resolving customer queries

Problem Solving

• Takes ownership of customer requests
• Follows laid-down policies and procedures
• Operates within rules and regulations
• Refers unresolved problems to the team leader/manager

Job Requirements

Education, Experience and Competencies Required:

• Matric / Grade 12
• 2 years’ experience in a customer service environment

Additional Information

Preference: Preference will be given to suitably qualified employees from designated groups per the Employment Equity Act and relevant internal policies. Right of first refusal will be given to candidates from the Mgungundlovu Communal Property Association (MCPA) and licensed areas. People living with disabilities are encouraged to apply.

POPI Statement: Reference checks will be completed upon application. By applying for this position, applicants consent to the processing of their personal information as defined in the Protection of Personal Information Act.

Important Note: If you do not hear from us within one month after the closing date of this advertisement, please accept that your application has been unsuccessful.

How to Apply

Applications close on 23 October 2026. Apply before the closing date to avoid missing this opportunity.