ATM Co-ordinator

Job Description

The ATM Co-ordinator plays a crucial role in ensuring effective communication and issue resolution related to cash orders and ATM operations across allocated branches. The key responsibilities include:

• Communicating and following up on instructions regarding monthly cash orders, packing schedules, and re-deposits.
• Acting as a liaison between branches and clients for real-time issue resolution concerning cash orders, transfers, packing schedules, and ATM loads.
• Daily monitoring and reviewing branch capturing through the I-Cash system.
• Balancing ATM devices daily and working with balancing sheets to provide accurate feedback.
• Managing claims received from clients and addressing CPC activations (stained and burnt notes).
• Mapping and reporting to the National Reconciliations Manager on new ATMs to facilitate proper cash order planning.
• Maintaining a log of reported issues from branches and escalating them accurately and timely to the National Reconciliations Manager.
• Providing training to branch supervisors and Recon Clerks on the Capitec ATM process.
• Assisting with operational queries and performing other related activities as instructed by the National Reconciliations Manager.

Required Skills

• Proven understanding of the reconciliation process.
• Proficient in MS Excel, Word, and Outlook.
• Ability to coordinate and manage branch supervisors effectively.
• Strong administrative skills and discipline.
• Capacity to meet daily deadlines efficiently.
• Good interpersonal skills for interaction with various positions, from branch tellers to client management.

Daily/Monthly Reporting

• Submitting daily operations reports on float returns per branch, including confirmations of receipt, float balance, cash order checks, cash counts, cash certificates, and redeposits.
• Monitoring and reporting on cash order confirmations received from branches during each monthly cash order cycle, highlighting any issues or shortfalls.
• Keeping a log of reported issues, including cash order and ATM technical issues.
• Daily reporting of shortages and surpluses.

Equal Opportunity Employment: We reserve the right not to make an appointment for any advertised position. While preference is given to existing employees, historically disadvantaged candidates and disabled candidates are encouraged and supported within the FSG team. Fidelity Security Group (Pty) Ltd is committed to fair practice and business ethics, focusing on the continuous development of human capital as a key resource to our success in the markets we operate.

Should you not be contacted regarding this position within 10 working days from the closing date, please consider your application unsuccessful. E and OE.

How to Apply

Applications close on 23 October 2026. Apply before the closing date to avoid missing this opportunity.