Waitron

Job Reference Number: 12

Department: F&B: Management

Business Unit: Hotel/Catering/Hospitality/Leisure

Job Type: Permanent

Positions Available: 12

Salary: Market Related

Position Overview

Windmill Casino is looking for a Waiter/Barman to join our Food & Beverage team. The successful candidate will be responsible for preparing and delivering exceptional food and beverage services to our customers within restaurant operations, banqueting operations, and on the casino floor, ensuring that internal SOP standards are continuously achieved and professionally executed.

Key Responsibilities

• Prepare mise-en-place, place settings, and any other required checks and preparations for service.
• Set-up and break down for functions in line with event requirements and start times (when required).
• Identify issues regarding the outlet’s floor appearance and the functioning of equipment and systems.
• Check the cleanliness of own section or station.
• Comply with health, safety, hygiene, and environmental regulations in the outlets.
• Use and store operating equipment in line with specifications and safety regulations.
• Participate in stock takes and resolve or report any anomalies to the required standards.
• Stay updated on food products, trends, and cooking methodologies required to deliver menus.
• Understand and follow Food & Beverage standard operating procedures.
• Take guest orders accurately and timely, placing them in the system.
• Explain menu items and make recommendations regarding beverages and menu items.
• Interact with kitchen staff respectfully regarding any special requests.
• Deliver food and beverage dishes to customers and present them in line with standards.
• Be attentive to guest requests and clear tables after guests have completed their meal.
• Provide billing to guests (where relevant) and conduct cash-ups at the end of service (where relevant).
• Leverage opportunities to upsell promotional items.
• Connect with guests by providing a warm welcome, greeting them with a friendly smile, and ensuring respect at all times.
• Interact professionally with guests, providing relevant solutions to their needs.
• Identify customers and understand their preferences.
• Educate customers on business unit facilities, products, reward programs, and current promotions.
• Handle customer complaints, requests, and suggestions to resolution, escalating if necessary.

Core Competencies

Behavioral Competencies

• Deep customer and market understanding
• Responsive to customer feedback
• End-to-end ownership for resolving customer problems
• Accountability and continuous improvement
• Transparency and teamwork
• Clear communication and ownership

Technical Competencies

• Food & Beverage Product Knowledge
• Food Service Operations
• Operating Equipment Use & Care
• Beverage Service
• Communication Skills
• Upselling Skills
• Basic Computer Literacy
• Cashiering Services

Job Requirements

Qualifications

• Grade 12 preferred (with relevant experience)

Experience

• 2 years previous experience as a Waiter/Barman

Application Note

If you have not heard from us within 14 days of the closing date, please consider your application unsuccessful.

How to Apply

Applications close on 15 October 2026. Apply before the closing date to avoid missing this opportunity.