Receptionist

Job Reference Number: SI-1193

Department

A&G – Ops: Operations

Business Unit

Hotel/Catering/Hospitality/Leisure

Job Type

Permanent

Positions Available

1

Salary

Market Related

Overview

Sun International is looking for a Receptionist to deliver a welcoming and professional guest experience. The Receptionist will manage:

• Arrivals and departures
• Reservations
• Guest information and billing

In addition, the role involves responding to guest needs and ensuring accurate, efficient front-desk service in line with Sun International standards.

Job Description

The Receptionist is responsible for:

• Creating a welcoming and professional experience for guests throughout their stay.
• Managing key front-desk activities including guest arrivals and departures, reservations, and billing.
• Providing accurate information and responding effectively to guest requests.

This role is crucial in delivering service excellence by:

• Maintaining accurate guest information
• Actioning special requests
• Adhering to operational and financial controls
• Ensuring every interaction reflects Sun International’s customer service standards

Core Competencies

Behavioural Competencies

• Continuous Improvement
• Integrity
• Teamwork
• Collaboration
• Transparency
• Adaptability
• Problem-Solving
• Customer Centricity
• Lifelong Learning
• Respect for Diversity

Technical Proficiencies

• Front Office & Reception Operations
• Guest Service & Customer Experience
• Guest Arrivals & Departures
• Reservations Administration
• Billing & Cashiering
• Guest Profile & Information Management
• Cash Handling & Financial Controls
• Fraud & Suspicious Transaction Awareness
• Hospitality Systems
• Opera Property Management System (advantageous)
• Rates & Reservation Management
• Standard Operating Procedures
• Health, Safety & Security Procedures
• Product & Service Knowledge
• Upselling & Guest Needs Identification
• Complaint & Query Resolution
• Attention to Detail
• Verbal & Written Communication

Job Requirements

Qualifications

• Matric / Grade 12 (Required)
• Knowledge of Opera is advantageous

Experience

• Minimum 1 year of reception experience within a hospitality environment
• Experience interacting directly with guests/customers
• Experience supporting arrivals and departures
• Exposure to reservations and guest profile administration
• Experience with billing and/or cashiering processes
• Ability to work accurately within established policies, procedures, and service standards

Key Areas of Responsibility

• Welcome guests and deliver a professional arrival and departure experience.
• Manage front-desk and reception activities in accordance with operating standards.
• Maintain accurate and complete guest profiles and information.
• Identify and action guest requests, providing relevant information regarding facilities and services.
• Process reservations accurately and provide confirmations in line with booking requirements.
• Manage billing, cashiering, and financial transactions accurately.
• Identify and report suspicious transactions in line with required procedures.
• Maintain high standards of guest service and proactively respond to customer needs.
• Ensure the reception area meets required presentation, health, safety, and security standards.
• Resolve routine guest queries and problems within established procedures and escalate where required.

Commitment to Diversity

Sun International is committed to employment equity and encourages applications from suitably qualified candidates. Only shortlisted candidates will be contacted.

If you have not heard from us within 14 days of the closing date, please consider your application unsuccessful.

How to Apply

Apply here