Compliance Officer (Security) – Gauteng

Division and Industry

Division: Operations

Industry: Integrated facilities (Soft Services)

Business Unit: Security

Who We Are

Excellerate Services is an integrated facilities (soft services) provider with a presence across Africa, the Middle East, and the UK. Our core purpose is to add measurable value to our clients by creating environments where people can thrive. This includes ensuring that:

• Properties are secure.
• Staff and visitors are safe.
• Buildings are clean, hygienic, and pest-free.
• Gardens are well-maintained.
• Parking is effortless.
• Occupier experience is enhanced with indoor plantscaping and innovative food service offerings.

Why Choose Us

Our vision is to be Africa’s leading trusted provider of fully integrated, self-performing property solutions and services, driven by quality, excellence, and forward thinking. Established in 1978, Excellerate Services has grown into one of the most respected soft services businesses globally.

We focus on the effective integration of people, processes, and technology as a key enabler of operational excellence. By joining us, you will be part of a team that utilizes innovative technology and robust business processes—underpinned by an ISO 9001 quality system—to achieve higher service levels and measurable outcomes.

We offer a dynamic, innovative environment where service delivery is propelled forward through analysis, digital tools, and a commitment to results.

About the Role

The Compliance Officer (Security) is responsible for the effective day-to-day management of site-based security operations. This includes ensuring:

• Contractual compliance.
• Disciplined manpower management.
• Proactive risk mitigation.
• High-quality client service delivery in line with Excellerate Services Group standards, client SLAs, and all relevant statutory requirements.

Key Responsibilities

• Supervise security officers on site, ensuring all posts are manned according to the roster and post instructions.
• Report any shortages, late arrivals, or deployment issues to the Key Accounts Manager.
• Monitor attendance, timekeeping, and conduct of security officers as per the Company Code of Conduct.
• Escalate disciplinary issues and support investigations as directed by management.
• Coordinate immediate site response to incidents, ensuring accurate logging in the occurrence book.
• Submit incident reports to management within required timeframes.
• Report any workplace injury, accident, or health and safety incident immediately according to company procedures.
• Maintain day-to-day communication with the client regarding site issues and operational matters.
• Refer complaints and requests for changes to management for action.
• Check access control registers daily for accuracy.
• Report irregularities and submit exception information to management.
• Check that issued equipment and uniforms are worn correctly and are serviceable.
• Report equipment shortages, defects, or losses to management.
• Conduct after-hours site visits and respond to urgent operational calls as required.
• Attend meetings or provide telephonic support on rest days for urgent matters as directed by management.

Qualifications

• Matric (Grade 12) – essential.
• PSIRA registration (minimum Grade C; Grade B advantageous depending on site).

Experience

Minimum 2–4 years’ experience in the security industry, including at least 1–2 years in a site supervisory or acting site manager role.

Knowledge

• Basic knowledge of security operations, post instructions, and access control procedures.
• Working knowledge of company SOPs and client site requirements.
• Basic understanding of Health & Safety procedures and incident reporting.
• Computer literacy with working knowledge of MS Word and basic Excel.
• Ability to complete reports and maintain site documentation.

Competencies

• Good verbal and written communication skills (English; additional local language advantageous).
• Basic people supervision and staff coordination skills.
• Ability to follow instructions and escalate matters appropriately.
• Good reporting and record-keeping ability.
• Strong sense of discipline, integrity, and professionalism.
• Ability to handle client interaction at site level professionally.
• Basic problem-solving skills and ability to remain calm under pressure.
• Ability to work shifts, after-hours, and standby when required.

Important Note

All interested candidates must submit their CVs with all relevant qualifications attached, including a letter of application. Please specify the position that you are applying for. If you are not contacted as a short-listed Candidate within 2 weeks of the closing date, please consider your application as unsuccessful.

How to Apply

Applications close on 13 October 2026. Apply before the closing date to avoid missing this opportunity.