Position Summary
Industry: FMCG & Supply Management
Job Category: Retail Operations
Location: Umhlanga
Contract: Permanent
EE Position: Yes
About Our Company
Clicks Group
Introduction
The Shop Assistant / Cashier is responsible for delivering service excellence through efficient customer service, point of sale (POS) operational activities, and merchandising in-store, leading to a positive customer experience.
Job Description
Job Objectives:
- Execute operational activities at the point of sale in a timely and efficient manner.
- Maintain high levels of accuracy when scanning merchandise and collecting payments, including clubcard rewards.
- Ensure the safe handling of cash at all times.
- Proactively promote the Clicks clubcard and enroll new members to achieve participation targets.
- Inform customers of promotions to positively affect sales and uphold the motto “feel good and pay less”.
- Deliver superior customer service as a brand ambassador through visibility and professional demeanor.
- Execute and maintain merchandising and general housekeeping duties to store and visual merchandising standards.
- Support the Group’s vision to be the first choice health and beauty retailer by living and promoting company values.
- Keep updated knowledge on products, ranges, promotions, and events for accurate customer information.
Knowledge Requirements:
- Basic math calculations
- Retail/FMCG background with an understanding of merchandising and promotions principles
- Knowledge of stock management procedures
- Customer service excellence
Skills Required:
- Planning and organizing skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
- Essential:
- Relating and networking
- Following instructions and procedures
- Delivering results and meeting customer expectations
- Desirable:
- Working with people
- Persuading and influencing
- Planning and organizing
- Coping with pressures and setbacks
Minimum Requirements
Experience:
Desirable: Experience in a customer-facing role within a retail/FMCG store operations environment.
Education:
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at Grade 12 level