Position Summary
Industry: FMCG & Supply Management
Job Category: Retail Operations
Location: Ulundi
Contract: Fixed Term Contract
EE Position: Yes
About Our Company
Company: Clicks Group
Clicks is committed to delivering service excellence through efficient customer service, point of sale (POS) operational activities, and in-store merchandising that enhances the overall customer experience.
Job Description
Job Objectives:
- Efficiently execute all operational activities at the point of sale.
- Maintain high levels of accuracy when scanning merchandise and processing payments, including clubcard rewards.
- Ensure the safe handling of cash at all times.
- Proactively promote the Clicks’ clubcard and enroll new members to meet participation targets.
- Make customers aware of promotions to positively affect sales and ensure they “feel good and pay less”.
- Deliver superior customer service as a brand ambassador, offering friendly and professional service.
- Execute and maintain merchandising and housekeeping duties according to store standards.
- Support the Group’s vision of being the first choice health and beauty retailer by embodying the company values.
- Maintain updated knowledge of products, ranges, promotions, and events to provide correct information to customers.
Knowledge Requirements
- Basic mathematical calculations.
- Retail/FMCG background with an understanding of merchandising and promotion principles.
- Understanding of stock management procedures.
- Knowledge of customer service excellence.
Skills Required
- Planning and organizing skills.
- Problem-solving skills.
- Strong customer orientation.
- Good communication skills.
- Computer literacy.
- Numeracy skills.
Competencies
- Essential:
- Relating and networking.
- Following instructions and procedures.
- Delivering results and meeting customer expectations.
- Desirable:
- Working with people.
- Persuading and influencing.
- Planning and organizing.
- Coping with pressures and setbacks.
Minimum Requirements
Experience: Desirable experience in a customer-facing role within retail/FMCG store operations environment.
Education:
- Essential: Grade 12
- Desirable: 50% in Maths and English at Grade 12 level.