Position Summary
Industry: FMCG & Supply Management
Job Category: Retail Operations
Location: Kwazulu Natal
Contract: Fixed Term Contract
EE Position: Yes
About our Company
Company: Clicks Group
Objective: To deliver service excellence through efficient customer service, point of sale (POS) operational activities, and merchandising in store that leads to a positive customer experience.
Job Description
Job Objectives:
- Efficiently execute all operational activities at the point of sale in a timely manner.
- Maintain high levels of accuracy when scanning merchandise and collecting payment, including actioning clubcard rewards.
- Ensure the safe handling of cash at all times.
- Proactively promote the Clicks’ clubcard and enroll new members to achieve participation targets.
- Make customers aware of promotions to positively affect sales and ensure customers “feel good and pay less”.
- Deliver superior customer service by acting as a brand ambassador with friendly and professional service.
- Execute and maintain merchandising and general housekeeping duties according to visual merchandise standards.
- Support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- Keep updated knowledge on products, ranges, promotions, and events to provide accurate information to customers.
Knowledge:
- Basic maths calculations.
- Retail/FMCG background and understanding of merchandising and promotions principles.
- Understanding of stock management procedures.
- Knowledge of customer service excellence.
Skills:
- Planning and organising skills.
- Problem-solving skills.
- Strong customer orientation.
- Good communication skills.
- Computer literacy.
- Numeracy skills.
Competencies:
- Essential:
- Relating and networking.
- Following instructions and procedures.
- Delivering results and meeting customer expectations.
- Desirable:
- Working with people.
- Persuading and influencing.
- Planning and organising.
- Coping with pressures and setbacks.
Minimum Requirements
Experience:
Desirable: Experience in a customer facing role within a retail/FMCG store operations environment.
Education:
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at Grade 12 level.