Job Category: FMCG, Retail, Wholesale and Supply Chain
Location: Matatiele
Contract: Permanent
EE Position: Yes
About Our Company
Clicks Group
The objective of this position is to deliver service excellence through efficient customer service, point of sale (POS) operational activities, and merchandising in the store, leading to a positive customer experience.
Job Description
Job Objectives:
Efficiently execute all operational activities at the point of sale in a timely and efficient manner.
Maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
Ensure the safe handling of cash at all times.
Proactively promote the Clicks’ clubcard and enroll new clubcard members to achieve participation targets.
Inform customers of promotions to positively affect sales, ensuring customers “feel good and pay less”.
Deliver superior customer service by acting as a brand ambassador, being visible, and offering friendly and professional service.
Execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
Support the Group’s vision to be the customer’s first choice health and beauty retailer by embodying and promoting company values.
Maintain updated knowledge on products, ranges, promotions, and events to provide accurate information to customers.
Knowledge:
Basic maths calculations
Retail/FMCG background and understanding of merchandising and promotions principles
Understanding of stock management procedures
Knowledge of customer service excellence
Skills:
Planning and organizing skills
Problem-solving skills
Strong customer orientation
Good communication skills
Computer literacy
Numeracy skills
Competencies:
Essential:
Relating and networking
Following instructions and procedures
Delivering Results and Meeting Customer Expectations
Desirable:
Working with people
Persuading and Influencing
Planning and Organising
Coping with Pressures and Setbacks
Minimum Requirements
Experience:
Desirable: Experience in a customer-facing role within a retail/FMCG store operations environment.
Education:
Essential: Grade 12
Desirable: Maths 50% and English 50% at Grade 12 level
