A leading hospitality operation in KwaDukuza, KwaZulu-Natal, is looking for an experienced and highly motivated General Manager to join its team on a permanent basis.
The successful candidate will be responsible for managing the day-to-day operations of a prestigious golf and lifestyle estate located on the KZN North Coast. The estate includes two restaurants and a clubhouse with facilities for events and functions.
This is an exciting opportunity for an experienced hospitality professional who understands restaurant operations, customer service, people management, financial control and event coordination. The estate is also undergoing further development, with additional hotel and restaurant facilities planned for the future.
The position requires a hands-on leader who can work effectively in a busy environment while maintaining high service standards. The successful candidate will be expected to lead by example, manage teams effectively and ensure that customers receive a professional and memorable experience.
About the General Manager Hospitality Position
The General Manager will oversee the overall hospitality operation and will play an important role in ensuring that the restaurants, clubhouse and events facilities operate efficiently.
The position requires strong leadership and organisational skills. The successful candidate must be comfortable working under pressure and dealing with the demands of a fast-paced hospitality environment.
Because the estate is continuing to grow, the General Manager will also have the opportunity to contribute to the development of future hospitality operations and help establish strong operational standards as new facilities are introduced.
Requirements
Applicants interested in this General Manager hospitality position should meet the required qualifications and experience for the role.
A Matric certificate is required. A hospitality-related qualification will be an advantage and may strengthen an applicant’s profile.
Candidates should have between three and five years of experience in a senior hospitality management position. Experience managing more than one hospitality outlet will be particularly valuable for this position.
Applicants should have practical experience in managing budgets, costs and profit and loss. The successful candidate must understand how financial performance affects the overall success of a hospitality operation.
Strong leadership and people management skills are essential. The General Manager will work with restaurant, kitchen and other operational teams and must be able to provide clear direction, support employees and hold teams accountable for their performance.
Previous experience in events, functions or banqueting will be advantageous because the estate offers a full events and functions service through its clubhouse.
Knowledge of stock control, purchasing, suppliers and hospitality compliance is also important.
The successful candidate must be able to work under pressure while maintaining professional standards. Hospitality can be a demanding environment, particularly during busy periods, events and functions. Applicants should therefore be organised, confident and able to make decisions quickly when necessary.
Responsibilities
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The General Manager will be responsible for overseeing daily hospitality operations across the restaurants and clubhouse.
The successful candidate will ensure that operational activities are completed efficiently and that customers receive a consistently high level of service.
Key responsibilities will include managing the daily operation of the restaurants and clubhouse. This will involve coordinating staff, monitoring service delivery and ensuring that operational standards are maintained throughout the estate.
The General Manager will also be responsible for maintaining service quality and ensuring that employees follow the required operational procedures. Customer satisfaction will be an important part of the role.
Financial management will form another important part of the position. The successful candidate will be expected to manage budgets, monitor costs and understand the financial performance of the operation.
The General Manager will monitor profit and loss and identify areas where costs can be controlled without negatively affecting service quality.
Events and functions will also fall under the responsibility of the General Manager. The successful candidate will oversee event operations and ensure that functions are properly planned, staffed and delivered according to the required standards.
Another important responsibility will be managing and developing the restaurant and kitchen leadership teams. The General Manager will provide guidance, monitor performance and ensure that managers and supervisors understand their responsibilities.
Stock control and procurement will also need to be effectively managed. This includes monitoring stock levels, working with suppliers, controlling wastage and ensuring that purchasing procedures are followed.
The General Manager will also ensure compliance with relevant health, safety and hygiene requirements. Maintaining a clean and safe environment is essential in the hospitality industry, particularly in restaurants, kitchens and event facilities.
Key Duties
The main duties may include:
Managing the daily operations of the restaurants and clubhouse.
Ensuring that customer service standards are consistently maintained.
Monitoring food and beverage service operations.
Managing hospitality staff and leadership teams.
Developing employees and improving team performance.
Managing budgets and monitoring operational costs.
Monitoring profit and loss performance.
Managing events, functions and banqueting operations.
Overseeing stock control and inventory management.
Managing procurement and supplier relationships.
Monitoring wastage and implementing cost-control measures.
Ensuring health and safety requirements are followed.
Maintaining hygiene and cleanliness standards.
Dealing with customer concerns and resolving operational problems.
Ensuring that staff follow company policies and procedures.
Supporting the development of new hospitality facilities.
Maintaining a professional and welcoming environment for customers.
Skills and Competencies
The ideal candidate should have strong leadership and communication skills. The General Manager will interact with employees, customers, suppliers, management and other stakeholders, making professional communication essential.
Good organisational skills are also important. The successful candidate may need to manage several operational activities at the same time, particularly during busy periods and major events.
Problem-solving ability will be valuable because hospitality operations can involve unexpected challenges. The General Manager should be able to assess situations, make practical decisions and take appropriate action.
Financial awareness is also important. Candidates should understand budgets, costs, revenue and profitability and should be able to use this information when making operational decisions.
Who Should Apply?
This opportunity is suitable for experienced hospitality professionals who are ready to take responsibility for a busy multi-outlet operation.
Candidates who have previously worked as a General Manager, Operations Manager, Hospitality Manager, Restaurant Manager or in another senior hospitality management position may be suitable for the role.
Applicants should be comfortable managing teams and working in a fast-paced environment. People who enjoy working with customers, developing employees and improving operational performance may be well suited to this position.
Applicants should also be prepared to work according to the operational requirements of the hospitality industry. This may include working weekends, public holidays or extended hours when required by business operations and events.
Location
This General Manager hospitality opportunity is based in KwaDukuza on the KwaZulu-Natal North Coast.
Applicants should consider their ability to travel to or relocate to KwaDukuza before applying. The position is a full-time permanent opportunity.
How to Apply
If you meet the requirements and are interested in the General Manager hospitality position in KwaDukuza, you are encouraged to submit your application through the application link provided below.
Before applying, make sure that your CV is updated and clearly shows your hospitality management experience, qualifications and previous employment history.
Your CV should highlight your experience in areas such as restaurant management, multi-outlet operations, events, staff management, budgeting, profit and loss, stock control and customer service.
Applicants should carefully review their information before submitting their application. Make sure that your contact details are correct so that the employer or recruitment team can contact you if you are shortlisted.
Apply for the General Manager Hospitality position using the application link below.
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Final Words
This General Manager hospitality position in KwaDukuza provides an opportunity for an experienced hospitality professional to take on a senior leadership role within a growing golf and lifestyle estate.
The successful candidate will be responsible for restaurants, clubhouse operations, events, teams, budgets, stock control and compliance. Therefore, applicants should have strong hospitality management experience and the ability to maintain high standards in a demanding environment.
If you have the required experience and qualifications, prepare your CV and apply through the application link provided above.
