Pace Car Rental is recruiting experienced Call Centre Agents to join its professional customer service team in Port Elizabeth, Eastern Cape. This permanent full-time opportunity is ideal for individuals who are passionate about customer service, confident in handling challenging situations, and committed to delivering exceptional client experiences.
If you enjoy working in a fast-paced environment where communication, professionalism and problem-solving are essential, this opportunity offers an excellent platform to build a long-term career with one of South Africa’s recognised vehicle rental companies.
Job Description
The successful candidate will be responsible for managing inbound and outbound customer interactions while delivering efficient and professional service. The role requires excellent communication skills, strong attention to detail and the ability to resolve customer enquiries while complying with company procedures and service standards.
Successful applicants must be comfortable working shifts, including evenings, weekends and public holidays, while maintaining a high level of customer satisfaction.
Job Details
Position: Call Centre Agent
Company: Pace Car Rental
Location: Port Elizabeth, Eastern Cape
Employment Type: Permanent
Job Type: Full-Time
Industry: Customer Service / Call Centre
Minimum Requirements
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Degree or Diploma in Business, Communications, Risk Management or a related qualification will be advantageous.
Two to three years of experience in a call centre, operations or customer service environment.
Excellent verbal and written communication skills.
Strong customer service and interpersonal abilities.
Computer literacy and accurate data capturing skills.
Ability to remain calm and professional under pressure.
Strong decision-making and problem-solving skills.
Willingness to work shifts, including nights, weekends and public holidays.
Key Responsibilities
Answer inbound customer calls professionally and efficiently.
Make outbound calls when required.
Resolve customer enquiries during the first interaction whenever possible.
Handle urgent and sensitive customer matters with professionalism.
Maintain accurate customer records and call information.
Follow company policies, operational procedures and compliance requirements.
Provide excellent customer service while meeting quality standards.
Escalate complex matters to supervisors where necessary.
Work closely with colleagues to achieve departmental targets.
Maintain confidentiality when handling customer information.
Skills and Competencies
Excellent communication skills.
Customer-focused approach.
Strong attention to detail.
Professional telephone etiquette.
Problem-solving ability.
Ability to multitask.
Time management skills.
Teamwork and collaboration.
Ability to work under pressure.
Positive and professional attitude.
Benefits
Permanent full-time employment.
Competitive market-related salary.
Performance-based incentives.
Professional training and development opportunities.
Career growth within a respected South African vehicle rental company.
Supportive and dynamic working environment.
About Pace Car Rental
Pace Car Rental is a well-established South African vehicle rental company offering reliable mobility solutions for business and leisure travellers. The company is committed to delivering outstanding customer service, maintaining high operational standards and creating rewarding career opportunities for dedicated professionals.
How to Apply
Applicants who meet the minimum requirements should prepare an updated Curriculum Vitae highlighting their qualifications, customer service experience and relevant skills.
Email Subject: Call Centre Agent – Port Elizabeth
Ensure your application is complete and submitted before the advertised closing of the recruitment process. Only shortlisted candidates will be contacted by the employer.
Important Notice
dontworry.co.za shares employment opportunities to assist job seekers in South Africa. We do not charge any application fees or recruitment fees. Applicants should only submit applications through the employer’s official recruitment process and never pay money to secure employment.
